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3CDC

Title:
Civic Space Supervisor - Memorial Hall
Description:
Organizational Overview:
The Cincinnati Center City Development Corporation (3CDC) is a 501(c)(3), tax-exempt, private, non-profit corporation. The organization’s mission and strategic focus is to strengthen the core assets of downtown by revitalizing and connecting the Central Business District and Over-the-Rhine (OTR). 3CDC works in close collaboration with the Cincinnati corporate community and City of Cincinnati to carry out its mission. With an annual operating budget of $20 million, the organization has a team of approximately 170 full-time staff and 180 part-time staff engaged in real estate development, real estate management, civic space management and programming and business district management.
  • Real Estate Development - To date, 3CDC has played a direct role in nearly $1.7 billion in development projects in downtown Cincinnati and the adjacent neighborhood of Over-the-Rhine. In completing over 100 development projects, 3CDC has reimagined key civic spaces, added market-rate and affordable housing to the urban core and created density through mixed-use residential and office projects that support local small businesses. 
  • Real Estate Management - 3CDC leases and manages over 660,000 square feet of commercial space and over 5,100 parking spaces with annual operating revenues exceeding $32 million.
  • Civic Space Management and Programming - 3CDC manages and programs six civic spaces – Fountain Square, Washington Park, Ziegler Park, Memorial Hall, Court Street Plaza and Imagination Alley. 3CDC hosts nearly 1,600 free family-friendly events each year at these spaces.
  • Business District Management – The organization manages two special improvement districts – the Downtown Cincinnati Improvement District and Over-the-Rhine South Special Improvement District – providing clean and safe services, homeless outreach, beatification efforts and marketing support to both districts.
 
Job Summary:
The Civic Space Site Supervisor works on behalf of management to oversee events held at Fountain Square, Washington Park, Memorial Hall, Ziegler Park, Imagination Alley, Court Street Plaza and other potential civic spaces.  
 
The six Civic Spaces are managed to the highest standards in all aspects of physical maintenance, safety and customer service. In a typical year 3CDC produces approximately 800 events and hosts/facilitates an average of 250 third-party events, all of which attract millions of people to our locations.  Beverage sales play a large role in our event programming and provide a substantial amount of revenue to subsidize the civic spaces.
 
The Civic Space Site Supervisor will work directly with their Event Management olleagues to execute all events held at the specific site, making sure the delivery is held to the 3CDC standard. This position is responsible for the overall day-to-day event and site management; including but not limited to managing staff levels in accordance with the needs of the space, developing and facilitating daily event setups, creating and managing event planning documents, ensuring events are properly executed, assisting in management of the physical plant at the site, and developing the overall team to be flexible and manage events of various sizes.
 
The Civic Space Site Supervisor for Memorial Hall will report to the Memorial Hall Manager.
 
Tasks:
  • Take ownership of the entire civic space; this is not only event-based, but includes cleanliness, operations, parking, bar sales, physical plant, etc. This also means that you are the primary contact for all onsite functions, which may require being available outside of regularly scheduled hours.
  • Manage the civic space by focusing on exceeding patrons’ expectations for customer service, quality and cleanliness.
  • Working and coordinating with Event Management colleagues on understanding the needs for the 3CDC-produced events, partner events, and the third-party programming. This includes working with Manager(s) to prepare event planning documentation and event paperwork, and attending meetings with third-party clients and partners
  • Oversee event setup, operation, teardown, and/or post event cleanup to ensure quick and efficient turns between events. This includes supporting the team across all civic spaces(including the ice rink season) when event schedule allows.
  • Conduct pre-shift meetings each workday to ensure onsite staff, contractors and volunteers know the goals and key points of each event.
  • Management of volunteers and/or usher program, including training, event assignments, activity tracking, and performance recognition.
  • Provide on-the-job coaching of the seasonal operations, event and bar staff and report accurate feedback to management.
  • Coordinate with technical staff to ensure smooth execution of event production elements.
  • Train staff on all event related tasks: POS, cash handling, bartending, pre/post event cleaning checklists, and all other event-related tasks specific to the civic space.
  • Take ownership of beverage service delivery, from what selections we offer to how we deliver the product to the consumer.
  • Maintain inventory by accurately tracking the procurement, receipt, and reconciliation of all beverage, beverage supplies, and event equipment. This includes a regular inventory of POS iPads and registers.
  • Assist Managers in tracking and planning product inventory levels.
  • Build and maintain strong relationships with 3CDC community partners and event stakeholders such as sponsors, performers, partners, contractors, police, and third-party event organizers.
  • Continually evaluate onsite safety measures, train staff and volunteers on emergency procedures, and conduct immediate and complete reporting of all liability issues; this includes maintaining an incident reports log.
  • LED Board - monitor daily activity and report malfunctions to the Digital Experience Manager in a timely manner.
  • Assist the Communications Team in executing social media tasks onsite during events, as requested.
  • Other duties as assigned.
 
This job description is not intended to be all inclusive.  The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required.
 
Qualifications, skill and/or specialized knowledge:
 
  • A two- or four-year degree from an accredited college or university in a related degree program is preferred.
  • Relevant event management, facility management, and/or hospitality experience required.
  • Production or stage management experience is also/alternatively preferred.
  • One to two years’ experience managing staff.
  • Must have a valid state-issued driver's license with a current address and acceptable driving record.
  • Willing to work nights, weekends and holidays.
  • Ability to work well under stress.
  • Personable, positive and enthusiastic attitude with capability to deal effectively with people (both internal and external). 
  • Ability to communicate clearly verbally and in writing.
  • Excellent organizational skills, work habits, and consistent follow-through.
  • Must be able to maintain the highest degree of confidentiality.
  • General knowledge of social media outlets.
  • Experience troubleshooting AV and computer equipment.
 
Disclaimer: 
This job description does not constitute a written or implied contract of employment.  It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job.  Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.
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Contact:

Daniel Lancaster: [email protected]

1203 Walnut Street, 4th Floor
Cincinnati, OH 45202